Custom Solutions

Build a connected workflow around your business

Every business has its own systems, responsibilities and operating procedures. HARTS AI starts with the information you need and the work you want to coordinate, then scopes a solution around the available connections.

No rip-and-replace: the HARTS AI platform works with the systems you already run.

Operations supervisor reviewing a maintenance handover with a field technician at a multi-site facility

Starting point

One practical workflow, scoped and validated first

Bring us the operational problem

Explain what happens today, who is involved and what a better result would look like. Any of these can be a useful starting point.

Field engineer logging a recurring service request at a site plant room

A recurring service request

The same issue raised again and again, with no clear owner or tracked resolution.

Security officer at an access gate handing over to the next shift

A missing handover

Work that falls between shifts, teams or contractors, or an exception left unresolved.

Operations manager compiling a report from printed records in a site office

A report from several systems

Figures assembled by hand from separate sources before anyone can review them.

HOW A SCOPE IS BUILT

From the problem to a workflow your team can test

A scope built on your source systems, your people and your operating procedure.

  1. 01

    Describe the problem

    What happens today, who is involved and what a better result would look like.

  2. 02

    Connect information and responsibilities

    Map the source systems and data access. Define the event that starts the workflow, the person responsible, the response steps, any required approvals and the evidence needed for completion.

  3. 03

    Validate a focused workflow

    Agree one practical scope and useful measures, such as unresolved tasks, acknowledgement times or report completeness. Test with the team, review the result and decide what to refine or extend.

Possible applications

Starting points, not a fixed menu

Each scope is assessed against your systems, responsibilities and operating procedures. For sector-specific workflows, see our industries →

Contractor checking in at a site access point with a security controller
  • Coordinate maintenance and service requests across multiple sites, with assigned owners and tracked resolution.
  • Connect contractor or visitor records with access permissions and follow-up tasks.
  • Consolidate operational exceptions from several departments into a shared management review.
  • Automate recurring reporting by pulling data from existing source systems into a single output.
A solution shaped around your operation

Start with one practical conversation

Supported integrations, optional hardware, information access and the operating procedure all form part of the solution scope.

The first conversation is practical: what is feasible now, what requires further investigation, and what a realistic first workflow looks like. There is no obligation beyond that conversation.

Contact Us:

+27 83 648 0321

mike@harts.africa

HART Solutions Pty Ltd, trading as HARTS AI. Operational AI Platform.